CHALLENGE 

Long loading times, outages and problems scheduling maintenance cycles: the leasing service provider’s unstable, outdated ERP infrastructure and inefficient processes are affecting the performance of the entire company. Data analytics and reporting are hardly possible due to poor data quality, and the system and processes threaten to become a brake on growth. The assignment for DMA: Implement an ERP upgrade – and at the same time equip the internal teams to get the best out of the new infrastructure together.

APPROACH 
DMA takes responsibility for the entire project process, from planning to quality management to project communication with all relevant stakeholders. Classic project management with agile elements ensures that the upgrade can unfold sustainable benefits. In addition to the technical implementation, including test, issue, risk and change management, the focus is on empowering the teams. The transfer of methodological knowledge strengthens the know-how of the in-house experts, while daily stand-ups, planning and retrospectives give new impetus to cooperation.

BENEFITS 

Lower costs, better team performance: Thanks to DMA support, the ERP upgrade was successfully completed as planned within one year – in the required quality, but at significantly lower costs than estimated in advance. The coaching of the teams on cross-functional cooperation and self-organisation is reflected in a greatly improved performance.